Terms and Conditions
These terms and conditions (“Terms”) explain your rights and obligations in relation to this web site located at cannockgates.co.uk (“site”) and any goods purchased through this site. Please read them carefully. You may have other rights granted by law and these Terms do not affect these. If there is anything you do not understand then please contact us.
1.2 This site is operated by Cannock Gates Ltd (“we”, “our” or “us”). Our Registered Office is Cannock Gates Ltd, Martindale Industrial Estate, Hawks Green, Cannock, Staffordshire, WS11 7XT. You can telephone us on 01543 462500 and fax us on 01543 506237.
1.3 We may change the Terms at any time by posting such changes on the site. Your continued use of the site after notice of changes shall mean you are bound by the new terms.
2. Use of The Site
2.1 The content of and copyright in the site is owned by or licensed to us. You are permitted to view or print individual pages for your own personal use. Any other use must be with our prior written permission.
2.2 We reserve the right to suspend, restrict, or terminate your use of this site at any time.
3. Purchasing from Us
3.1 To purchase from us you must be resident in the United Kingdom mainland. We cannot ship to locations outside the United Kingdom mainland.
3.2 The site and the goods sold through it are subject to change without notice and we reserve the right to improve, alter or modify designs without prior notification. We will inform you of any changes to the advertised goods prior to despatch of such goods. If you are unhappy with these improved, altered, or modified goods you may inform us in writing (including fax or email) within 7 days, starting on the day after the goods are delivered to you. In order to receive a refund, the goods must be returned to us unused, and wherever possible in the original packaging, together with your receipt. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection as returned items must be received ‘as new’ and in a resaleable condition. (Please note: Any carriage costs will be refunded only if the item is faulty, or if it differs in any way from the advertised goods). Returned parcels remain the responsibility of the customer until safely received by us. The company does not pay return carriage unless an item is faulty, or it differs in any way from the advertised goods. If you would like us to arrange collection of goods for return, please contact Customer Services. Return carriage costs will be deducted from any refund due.
3.3 By submitting your order you are offering to buy the goods and allowing us to use your personal details for the purposes of supplying goods (including passing your details on to our couriers and other subcontractors we employ).
3.4 We are not obliged to supply the goods to you until we have confirmed that we have accepted your order and received payment in full.
3.5 All drawings, specifications, sizes, photographs, descriptive matter, and advertising published by us or contained on our site or in our brochures or catalogues are issued only for giving an approximate idea of the goods described in them and colours shown are intended as a guide only. They do not form part of the terms.
3.6 Returned goods through the fault of an incorrect order placed by the customer will be subject to a 25 percent re-stocking charge.
3.8 All prices are in British Pounds and include Value Added Tax. We reserve the right to adjust the VAT element if this changes from 20%. The cost of transporting goods (“Carriage & Insurance Costs”) is as set out on this site and are based on either the goods ordered or the total order value. These carriage & insurance costs shall be added to the price to be paid by you.
3.9 Any sales or offers ran on this site will be exclusive to the products shown. Cannock Gates will not be able to offer discounts shown via the website on made-to-measure or bespoke products.
- Delivery & Assembly
4.1 We cannot give an exact delivery date, however, if we are unable to deliver the goods within 28 days of receiving your order, we will inform you, then if you wish, you may cancel the contract and we will refund any money paid by you.
4.2 Upon receipt of goods, please carefully follow the instruction leaflet for assembly and advice on how to care for the goods. If you have not received one, please contact us. Please bear in mind that a minor amount of natural movement is inherent in timber; rust is a natural effect on iron, which can be prevented by applying an exterior enamel paint treatment. If you have any queries, please call our Customer Services Team.
4.3 Please be aware that for highland deliveries, it can sometimes be difficult for us to get a whole delivery run to these area’s and so there may be further delays in delivery past the standard 28 days, if this is the case, we will notify you.
4.4 Please be aware that we do not supply screws/fixings with any of our fittings packs due to not knowing where the items are being installed.
- Damaged or Defective Goods
5.1 You should inspect the goods when you receive them for defects or damage. If you find a defect or damage you must tell us within 48 hours and we will arrange for their return, either to us or the manufacturer, at no cost to you.
5.2 We will warrant that the goods shall be free from manufacturing defects and function in accordance with the manufacturer’s instructions. In the event of a breach of this warranty, we will be happy, at our discretion, to correct the faulty part or send a replacement without charge. Unless otherwise stated, the workmanship warranty in respect of any wrought iron style gates supplied by us shall be for a period of 10 years from the date of purchase, and for any wooden gates supplied by us shall be for a period of 5 years from the date of purchase. Our guarantee covers the cost of replacing the defective product due to welding failure or wooden joint failure; it does not cover the paint finish (even if applied by Cannock Gates) as we have no control over the future care of the product by the customer. Before fitting any of our products, they should be inspected, and any chips or damage should be touched up with a suitable finish. Rusting and wood rot/mould is a direct result of neglect to inspect the product for damage or insufficient/ inappropriate treatment and is not considered to be a warranty claim. We do not cover any consequential expenses incurred as a result of replacing the product, such as fitting and finishing costs. We will not accept responsibility for any damage caused by incorrect assembly of fittings, incorrect hanging, or lack of treatment to gates. For wooden gates, we are unable to give any guarantee against shrinkage, warping, or splitting which can be caused by natural reactions to variations in humidity and temperature. We will not reimburse the cost of repairs undertaken to gates without our prior consent, and such repairs would also invalidate your guarantee. All other goods are supplied with a warranty of 12 months from the date of purchase. Please be aware that the warranty is dated from the date of original purchase, the warranty does not renew with replacements.
6. COMPLAINTS POLICY & PROCEDURE
6.1 Cannock Gates Ltd is committed to providing high-quality products and services.
We value complaints and use information from them to help us improve.
If something goes wrong, or you are dissatisfied with our products or services, please tell us.
This document describes our complaints procedure and how to make a complaint. It also tells you what you can expect from us.
6.2 What is a complaint?
A complaint is an expression of dissatisfaction about our action or lack of action, or about the standard of products or service provided by us or on our behalf.
6.3 What can I complain about?
You can complain about things like:
- failure to provide a service
- our quality of products or services
- treatment by or attitude of a member of staff
- delays in responding to your enquiries
- delivery issues
Your complaint may involve more than one service.
6.4 Who can complain?
Anyone can make a complaint to us.
6.5 How do I complain?
You can complain by phone, by e-mail or in writing.
To help us to deal with your complaint quickly and effectively, please tell us:
- your name and contact details
- as much as you can about the complaint
- what has gone wrong
- how you want us to resolve the matter
Our customers are very important to us and we will always strive to resolve any complaints satisfactorily within 5 working days
7. Limitation of Liability
7.1 All reasonable efforts have been made to try to ensure that the information contained on the site is correct and up to date. However, we cannot guarantee this is the case and we shall not be liable for inaccuracies or for your reliance on incorrect or out-of-date information. We do not have any liability to you arising out of your use or inability to use the site. We will not be liable to you for any unforeseeable losses.
7.2 We will be excused performance of any of our obligations if caused by circumstances beyond our reasonable control or beyond the reasonable control of our suppliers, including without limit industrial disputes, war, flood, and changes in legislation.
7.3 Save as set out in clause 7.1, our liability to you for:
7.3.1 Damage to physical property caused by our negligence or by the goods shall not exceed £5,000 per event or series of connected events.
7.3.2 Subject to clauses 7.1, the aggregate of all claims arising in connection with the goods (whether due to breach of contract, or negligence, or otherwise) shall not exceed the price paid by you in respect of the goods that are the subject matter of the claim in question.
7.4 Except as set out in paragraph 5 above or as otherwise set out in this agreement, we disclaim all terms, conditions, representations, and warranties (whether express or implied) to the extent permissible by law.
8. Other Information of Which You Need to Be Aware
8.1 Any personal details you provide to us are kept and processed in accordance with our Privacy Statement and GDPR.
8.2 This site may contain links to other web sites not under our control. We accept no responsibility or liability for the content or availability of those sites.
8.3 We may not necessarily keep a copy of these Terms and your order. We advise you to print a copy of them for your information in the future.
8.4 If any section of the terms is held by a court or other competent authority to be unenforceable then that section shall be considered deleted and not apply but the rest of the Terms will.
8.5 This agreement between us is personal to us and no other person who is not a party to these Terms shall be entitled to enforce any term of this Agreement under the Contracts (Rights of Third Parties) Act 1999 (or any analogous laws).
8.6 The Terms are the entire terms and conditions between us in relation to your use of this site and any purchase made over the site and no other terms, conditions, or representations made by us and any of our employees or agents (unless made fraudulently) shall apply.
8.7 The Terms shall be governed by English law and the courts of England and Wales shall have non-exclusive jurisdiction over any dispute. All dealings, correspondence, and contact between us shall be made or conducted in the English language.
8.8 If you are a consumer (i.e., you are not purchasing either wholly or in part for your business or you are not a business) you have the right, in addition to your other rights, to cancel the contract and receive a refund. You must inform us within 7 days, in writing (including fax or email), if you wish to cancel, starting on the day after the goods are delivered to you. If you choose to cancel then the goods must be returned to us unused, and wherever possible, in the original packaging. We recommend that you retain all of the original packaging until you are sure that you intend to keep the goods. If the original packaging is not available, you should use packaging that would provide similar protection, as returned items must be received ‘as new’ and in a resaleable condition. Please note: Carriage costs will be refunded only if the item is faulty, or if it differs in any way from the advertised goods.
Please note that because orders for non-standard gates are made to the customer’s specification, we are unable to accept cancellation of orders and our 7-day money-back guarantee will not apply. Your statutory rights remain unaffected.
If you do not agree to these terms and conditions, please contact us within 24 hours of placing your order.