Delivery

We are committed to delivering your goods as quickly as possible after receipt of your order – please allow approximately 28 working days anywhere in the UK mainland. Please be advised our current lead times are 8 weeks manufacturing time on all steel products. As most items are built to order, the delivery time is determined by the number of orders going through our factory at any one time, thus we can never be responsible if the manufacture time is longer than the estimated 28 working days. Please do not arrange any fitters before receiving your product as we will not refund their cost if the product delivery is delayed.

There is an automatic surcharge for deliveries to Scotland and Cornwall that will be displayed at checkout. We do not deliver outside the UK mainland, but we can normally deliver to a mainland port for you to then arrange collection. Please telephone for details.

Please note we do not as standard deliver to;
Isle of Wight
Isle of Man
Ireland
Any of the Scottish Isles

Please note if you are employing builders or fitters, please ensure you are in receipt of the goods before committing to an installation date. We cannot be held responsible for any consequential expenses if delivery is delayed or goods arrive damaged.

Please contact us to discuss delivery options if you are unsure.

Please note when ordering large items we will use a two-man courier service and are only advised 24 hours prior that delivery will be being made. At this point, we will advise you. We cannot change this date, and any refused deliveries will be subject to an additional delivery charge. If at the point of order, you ask us to deliver on specific times/dates, we will always do our best to accommodate this.

 

Cannock Gates

Please refer to individual gates for details of their respective carriage supplement. Fixtures and Fittings have no delivery charge if bought with a gate, otherwise a charge is applied.

Please note that some items may be despatched from separate depots and therefore could arrive at different times. If you are employing builders or fitters to install your items, please ensure that you are in receipt of your goods before committing to an installation date. Cannock Gates Ltd. cannot be held responsible for any consequential expenses if delivery is delayed or goods arrive damaged.

Order Tracking

Depending on product availability and the time of the year, we do ask that you allow up to 28 days for delivery. If you have specific delivery requirements or require an update on your shipment, please don’t hesitate to contact our Customer Service department.

Product Availability

We always try to ensure that we have enough stock in our warehouse to satisfy every customer’s order. Occasionally we find we have more demand for a product than expected and this may mean a slight delay before we can satisfy your order with our replenished stocks. If high demand means that the item you require isn’t immediately available, please do bear with us – we will be doing our utmost to ensure you have it as soon as possible.

Returns

Any goods ordered through this website are covered under the distance selling contract and can therefore be returned within 7 days, however, if the return is for any other reason than damage or incorrect goods received, the collection charge will be passed onto you the customer.

DISCLAIMER***** A restocking fee will be deducted from the refund. If you wish for us to collect then an inbound delivery charge will be taken off the refund.